Our Terms and Conditions

Prices

All prices are per person.

Payment

Upon reservation a deposit equal to 25% of the quoted price must be paid; payment in full
must then be anticipated to Ferula Viaggi 30 days before the departure date of the tour. For
subscriptions that should be effected within 30 days preceding departure, the full amount
must be paid at the time of subscription.

Cancellations

In case of reservations cancellation, Ferula Viaggi will apply the following penalties, in
addition to all costs incurred with the annulment of the same:

  • 30% of the full amount for cancellations effected up to 15 days before the expected
    arrival date;
  • 50% of the full amount for cancellations effected up to 7 days before the expected
    arrival date;
  • 100% of the full amount for cancellations effected after the aforementioned deadlines;
  • no reimbursement will be made for those who don’t show up for the tour’s departure
    and/or those who cancel during the course of the tour.

Program

Whenever circumstances beyond our control make it necessary, the organization has the
power to modify the travel program at any moment and reserves the right to modify hotels
and/or other accommodation. The refusal of such changes on part of the client, will make
Ferula Viaggi responsible exclusively for the return of the sums received as cautionary
deposits.

Baggage

All baggage travels under the direct surveillance and is the exclusive responsibility of the
owner. Ferula Viaggi cannot in any case be held responsible for any eventual loss or damage
to baggage. The carriers are limitedly responsible to the travellers during transport with their
facilities/means in so far as the law prescribes.

Responsibility

The contracts of travel for the present program, are regulated by the law n. 1084 of 27.12.77
of ratification and execution of the “International conventions relative to contracts of travel”
(CVV) signed in Brussels 23.04.70. The responsibility of Ferula Viaggi cannot in any case
exceed the foreseen limits of the law cited.

Complaints

In the event of complaints regarding services received, the client is asked to immediately
contact Ferula Viaggi so that there may be an investigation into the complaint and resolution
achieved in a timely manner.

Unforeseen events

Acts of God and other situations beyond our control such as strikes, weather conditions,
natural disasters, war, civil disobedience, military events, acts of terrorism and riots, are not
attributable to carriers and Ferula Viaggi who cannot be held responsible for the lack of
services received by clients due to airline, sea and land-travel delays.

Legal jurisdiction

In the event of any controversy the Matera Legal Forum will have jurisdiction.